Frequently Asked Questions About Our Parties
How do I schedule a party?
Visit our website, and choose a package that fits your party needs! A non-refundable deposit ($150 for public party packages and $300 for private party packages) is required in hold the party date and time. This deposit is deducted from the party total, and the balance is due at the end of the party. You can also book your party over the phone or in-person!
What does the price of the party include?
The party includes the 2 hour rental of the facility for your party. We have a brand new two level play structure packed with activities, toddler area, a toy library, a rock wall, as well as the pretend play room depending on the package you reserve. We supply all white paper products to serve your party: plates, napkins, spoons and forks. We have all the tools to cut your cake as well. If you bring your own drinks, we ask that you supply your own cups or bring in individually packaged drinks in a cooler.
What is the maximum amount of children I can invite?
With maximum of 30 guests total for a public, and 50 guests total for a private, we recommend 15 kids maximum for a public and 25 for a private to stay below the maximum guest allotted. Our public party packages include 10 children, and our private party packages include 15 children. The additional cost per additional child range from $20-$24, depending on the party package you have booked. If parties exceed our maximum guest attendance, there will be a $5 fee for each additional adult attending.
If I have less than the included amount of kids, do I have to pay full price?
Yes. Unfortunately, the price of the package is set at minimum to have the party here.
Can I have a party for more than one child?
Yes, but there will be a $25 charge for each additional birthday child (multiples excluded).
Can I bring in my own character / face painting companies or vendors?
Yes, you may but because we do offer them to book through us! There is a $25 fee if you want to bring your own.
Can I bring in my own food?
You may bring in your own fruit/veggie trays, chips/crackers, desserts, and drinks (no alcohol). All other entree foods or side, you will be charged a $10 service fee per tray.
Can we bring in our own pizza?
We have a wonderful pizza vendor and we ask that you use them. Clean up fees, trash disposal and serving fees, delivery fees are all included in our price. If you do bring in your own pizza there will be a $10 service fee for each pizza.
Can I bring Ice Cream?
No outside ice cream of any kind is allowed except ice cream cake.
Do we share the facility with other parties?
This depends on what package you booked. For the public parties, the 75 minutes in our play room will be shared with our regular drop-in customers. For our private parties, only your party guests will be able to access the play structures.
Is 45 minutes enough time in the party room?
Ideally, if you are only having food and cake in the party room then 45 minutes is plenty of time. We do not allow opening gifts or do any other activities in the party room without prior approval.
Do we have to serve the cake?
Each party is assigned 1-2 party coordinators to help set up the party room, serve pizzas to the kids and facilitate the cake cutting, and pass the cake out for your party. Our goal is for you, the host/hostess, to be a part of the party and enjoy your guests!
Why do we charge a gratuity?
We charge the minimum of 18% to ensure our party coordinators are compensated for their great service. We will do everything we can to make your party stress-free and hassle-free so you can enjoy your guests.
If I want to add time can I?
Only the last private time slot 5:30pm-7:30pm has an option of extending their party time. 30 minutes can be added for $75, and 60 minutes can be added for $150. With an extension, the last 45 minutes will have to remain in the party room to allow for structure cleaning.
If we run over the 2 hour limit what will happen?
Our parties are scheduled to stagger one after another so we do everything we can to stay on schedule. We do allow your party a 5 minute grace period after the ending time of the party. If you run over 5 minutes, we will charge $25 for each 10 minutes.
Can I sign a Waiver for someone else’s child?
No, only a legal guardian or parent can sign a waiver for a child. If you plan on bring kids that are not yours, please have their parent sign our online waiver prior to the party.
Can I bring in a Piñata?
Piñatas (must be pull string) are allowed only if approved by party manager.
Can I bring in my own decorations?
Yes, if you want a theme for your party you can bring in your own. We ask that you do not bring in streamers, confetti or items to be hung on the walls or ceiling. You may bring in a banner and themed plate settings. A $25 set up/clean up fee will be charged if other item are brought in without prior approval. We do ask that you take your decorations with you. If you want us to dispose it for you, we will charge a $25 fee.
How early can I get there before my party starts?
We asked that you do not arrive more than 10 minutes before your party starts so we can clean up the play areas before you start your playtime.
Are Socks required?
Yes, Peek-a-Boo Factory grippy socks are required for children if they play in our play areas. Parents are also required to remove their shoes to enter the play space, and are required to wear regular socks. Parties have an option of adding their guests’ Peek-a-Boo Factory grippy socks to their party tab, or our front attendant can charge guests during party check-in.
If kids are out of control and a food fight occurs what will happens?
We understand that kids like to have fun, but food fighting is not acceptable. There will be a $25 clean up fee added to your bill.
If I cancel my party will I be charged?
Our cancellation policy is as follows: If you cancel your party 7 days prior to your scheduled party, you will be charged 50% of the remaining balance for your party package. If you cancel within 72 hours of your party date, you will be charged 100% of the remaining balance for your party package. All deposits will not be refunded weather you cancel or change dates and times. We will only reschedule your party once two weeks prior to your scheduled party. Deposits will be forfeited and no more changes will be accommodated after one change.